Privacy policy
LUVA GROUP CORP (“LUVA GROUP CORP,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website, rental services, and related services.
This Privacy Policy explains how we collect, use, store, and protect your information.
1. Information We Collect
When you contact us, create an account, make a rental reservation, or use our services, we may collect information including:
- Full name
- Email address
- Phone number
- Mailing or billing address
- Driver’s license information
- Insurance information
- Payment and transaction information
- Vehicle rental and reservation details
- Information you provide when contacting customer support
- Information submitted through forms on our website
We may also automatically collect certain technical information, such as your IP address, browser type, device information, and website usage information.
2. How We Use Your Information
We may use the information we collect to:
- Process and manage vehicle rental reservations
- Communicate with you regarding your rental
- Verify customer and driver information
- Process payments and charges
- Provide customer support
- Manage our vehicles and rental services
- Communicate important rental-related notices
- Prevent fraud, misuse, or unauthorized activity
- Comply with applicable laws and regulations
- Improve our website, services, and customer experience
3. Payment Information
Payments may be processed through third-party payment processors. LUVA GROUP CORP may not directly store your complete credit or debit card information.
Payment information is handled according to the privacy and security practices of the applicable payment processor.
4. Sharing of Information
We do not sell or rent your personal information.
We may share information when reasonably necessary to operate our business, including with:
- Payment processors
- Vehicle service providers
- Insurance or claims-related parties
- Technology and hosting providers
- Professional service providers
- Government authorities or law enforcement when legally required
We may also disclose information when necessary to protect our rights, customers, vehicles, property, or business.
5. Cookies and Website Technologies
Our website may use cookies and similar technologies to improve website functionality, understand how visitors use our website, and improve our services.
Third-party services used on our website may also use cookies or similar technologies according to their own privacy policies.
You can adjust your browser settings to limit or disable cookies; however, some website features may not function properly as a result.
6. Data Security
We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or destruction.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.
7. Data Retention
We retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, comply with legal obligations, and enforce our agreements.
8. Third-Party Websites
Our website may contain links to third-party websites, including social media platforms and other services.
LUVA GROUP CORP is not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review their privacy policies before providing personal information.
9. Children’s Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.
If we become aware that we have collected personal information from a child under 13, we will take reasonable steps to delete the information.
10. Your Privacy Choices
Depending on applicable law, you may have rights regarding your personal information, including the right to request access to, correction of, or deletion of certain personal information.
To make a privacy-related request, please contact us using the information below.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, or applicable legal requirements.
Any changes will be posted on this page with an updated “Last Updated” date.
12. Contact Us
If you have questions about this Privacy Policy or how your personal information is handled, please contact:
LUVA GROUP CORP
Phone: 332-207-6977
Instagram: @luvagroupcorp